In a brief post titled “Cheaters and Bans,” Niantic is addressing some issues people are having. Banning people isn’t anything new in the world of video games, but with that comes the risk of people getting falsely banned. Sure, it’s pretty rare, but no system is perfect so it does happen.
With that, Niantic has provided those that believe they were wrongfully banned the opportunity to have their case heard/seen. You can now report the permaban via the Pokemon GO Help Center and hope for the best!
The full statement from Niantic and a link to challenge your ban is as follows:
Trainers,
After reviewing many reports of in-game cheating, we have started taking action against players taking unfair advantage of and abusing Pokémon GO. Moving forward, we will continue to terminate accounts that show clear signs of cheating.
Our main priority with Pokémon GO is to provide a fair, fun, and legitimate game experience for all players. If our system has determined that you cheated, then you will receive an email stating that your account has been terminated.
If you do believe your account has been terminated incorrectly, you should report it to the Pokémon GO Help Center:
https://support.pokemongo.nianticlabs.com/hc/requests/new?ticket_form_id=233187
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